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![Chapter 4: The Treasure of Complaints as Gifts - A Complaint Is a Gift Workbook [Book]](https://www.oreilly.com/api/v2/epubs/9781523002993/files/images/f0047-01.jpg "Chapter 4: The Treasure of Complaints as Gifts - A Complaint Is a Gift Workbook [Book]")
Chapter 4: The Treasure of Complaints as Gifts - A Complaint Is a Gift Workbook [Book]
Why Every Complaint is a Gift
Why a customer complaint is a gift and what you can learn from an angry or unhappy customer.
A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong: Barlow, Janelle: 9781442965010: Amazon.com: Books
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